If these fail try to Uninstall the Driver, restart PC to reinstall.ĥ) If this was caused by Windows Updates then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool explained here: the PC maker's Support Downloads web page.Īdditionally on Webcam Driver tab see if Roll Back is available, if not try Update Driver, first Automatically, then Browse, then Let Me Pick to try all previously installed Drivers. In Device Manager reached by right clicking the Start button, compare all other drivers including Chipset, display, sound, etc to make sure you have the latest vs. If you need help performing any steps I am standing by to help.ġ) Try resetting the Camera app at Settings > Apps > Apps & Features > Camera > Advanced Options.Ģ) Did you enable the Privacy setting to allow apps to use your webcam?ģ) Try also these steps for when webcam isn't working:Ĥ) Try Updating the webcam driver from the PC or webcam maker's Support Downloads web page for your full model number, Serial Number, or Dell Service Tag number from sticker on PC. However I'll give you all possible fixes that are working for others for webcam problems. Microsoft isn't involved at all in an OEM's hardware issue. You'd have to extend your Warranty or pay HP Support to do any warranty repairs after the first year. The camera driver should come from the HP Support Downloads webpage here for your Serial Number so it's exact:ĭid the camera every work properly? If so do you remember what changed just before it did? Do you have a System Restore to a point before the problem began following this guide: If you will work with me I will be here to help until the issue is resolved. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Moderator. I search Microsoft online no live person could help same with HP no live person will answer the phone. I tried calling a service center but because of COVID-19. But when I use zoom with my tablet or my phone no problem the picture is clear. The picture is blurry I can hardly recognize myself. ![]() When I tried to update Windows say this is the best driver for my computer. I have a 2017 HP Laptop 17 the camera that is installed on my computer: Driver Provider: Microsoft Date:, Driver Version: 2.693 I downloaded and installed other drivers but no change. I downloaded and installed the BIOS but no change. I have Uninstalled and reinstalled the driver but no change. I have uninstalled and reinstall the camera, but no change The Hp TrueVision Camera works but the picture is out of focus, everything is blurry, fuzzy, and distorted. ![]() I have an HP Laptop 17-bs0xx, running Windows 10 (64-bite) I have tried the suggestion I found from others members in the community and have the same problems they have but I am having problem with my HP TrueVision Camera. ![]() HP TrueVIsion HD Camera Blurry how to fix
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